30 day returns
You can request a return within 30 days of receiving your order. Items must be unused, in the same condition you received them, and in their original packaging.
How to start a return
Email bramwoldhouse@gmail.com with your order number and the item you would like to return. We will reply with return instructions. Items sent back without first contacting us cannot be accepted.
Return shipping
Return shipping costs are paid by the customer, unless the item arrived damaged, defective or was not the item you ordered.
Damaged, defective or wrong items
Please inspect your order when it arrives. If something is damaged, defective or wrong, email us within 7 days of delivery with your order number and a photo of the problem, and we will send a replacement or issue a full refund at no cost to you.
Items we cannot accept
Items that have been used, installed, wired in, damaged after delivery, or returned without their original packaging.
Refunds
Once your return is received and inspected, we will email you to confirm. Approved refunds go back to your original payment method within 5 to 10 business days. Depending on your bank or card issuer, it can take a little longer to appear on your statement.
Exchanges
The fastest way to get a different item is to return the one you have and place a new order.
Cancellations
You can cancel an order for a full refund any time before it ships. Email us as soon as possible with your order number.